Work Experience

Actuate, San Mateo, CA Dec 08-Present
Sales Development Representative

Sales focused interactions with all Actuate prospects ranging from top level executives to application developers

Align prospects’ needs with Actuates’ tools (at both a business and technical level) and develop further interest through QBS (Question Based Selling) techniques

Consistently meet quotas on call activity, time to process leads, and number of qualified leads passed to Field Sales Reps

Provide feedback to marketing and sales management to increase effectiveness of marketing campaigns and sales strategies

Highest acceptance ratio of leads passed to the field and most consistency in meeting call quotas

Box.net, Palo Alto, CA June 08-Present
Account Manager

Established and maintained relationships with large accounts in order to build rapport and up-sell contracts

Discussed develop of new features by analyzing product roadmap, company strategy, and customer needs

Alpha tested new features and work with Engineers to solve existing issues

Assisted accounts to develop most efficient and effective set-up and implementation

Google, Inc, Mountain View, CA (through Workforce Logic) Aug 07-May 08
Intern and Temp Recruiter, Recruiting Coordinator

Led recruiting efforts to hire interns for SPD and Local Markets

Tracked and analyzed data to develop and improve recruiting processes

Managed changing expectations and interests of both client groups and candidates

Assisted finance managers to assure all temp needs are met through acquiring workers and proactively monitoring current temp contracts to plan for the future

Coordinated internal temp recruiting policies with external suppliers to resolve nonconformity

Planned, booked, and hosted numerous “college days” involving 15-20 candidates each day

Integrated various groups recruiting efforts into Google standard processes

Established and maintained relationships with both candidates and client groups

Progressive Insurance, San Jose, CA Dec 05-Jul 07
Claims Specialist

Total loss, fire and theft specialist

“California Total-Loss All-Star” 4 consecutive months for volume and speed

Analyzed policies and liability to reach accurate results that conformed to policy

Increased efficiency in the office by using dispatch board and theft procedures

Active on the Work Environment Team leading initiatives to hold each other accountable and linking management to reps thru polls, mentorship and training

Negotiated financial settlements with customers and body shops

Effective in situations involving high conflict

Prioritized needs to get the job done and exceed customer expectations

Managed a high case workload with quality and speed

Trained colleagues on fire and theft procedures and provided continued assistance

Proactive in identifying office process improvements and team building with increased competition and improving the reward system

Organized quarterly event for the office by polling ideas, budgeting, and writing reports for management approval

Education

University of California, Santa Cruz: B.A Economics,Business Management - honors, Dec 2005, GPA 3.8
California Polytechnic State University, San Luis Obispo, 2.5 years, GPA 3.67

Computer Skills

Microsoft Office (Word, Excel, PowerPoint, Outlook), Adobe Acrobat, Internet Explorer, Web page Maintenance and Development

Christina Howard

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Work Experience

Education

Computer Skills